Terms & Conditions
These Terms & Conditions govern the use of the website and services of Giza General Trading, a professional supplier of Fast-Moving Consumer Goods (FMCG), including rice, pulses, canned goods, oils, and related food items. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
1. Introduction / Acceptance of Terms
By accessing this website or engaging with Giza General Trading in relation to any products or services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue use of the website and refrain from placing any inquiries or orders.
These Terms & Conditions apply to all visitors, users, and customers, including wholesale, retail, and business-to-business (B2B) clients.
2. Use of Website
The website of Giza General Trading is provided for general information, product presentation, and inquiry purposes. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the website by, any third party.
You agree not to:
- Use the website for any fraudulent, misleading, or unlawful activity.
- Attempt to gain unauthorized access to any part of the website, server, or related systems.
- Interfere with the proper functioning of the website, including via automated tools, data mining, or similar methods.
- Copy, reproduce, or exploit any part of the website for commercial purposes without our prior written consent, except as necessary to evaluate or place legitimate product inquiries.
Giza General Trading reserves the right to suspend or restrict access to the website at any time for maintenance, security, or operational reasons.
3. Products & Orders
Giza General Trading specializes in the distribution of FMCG food products, including but not limited to rice, pulses, canned goods, edible oils, and related items. The product information displayed on the website is provided for general guidance only and does not constitute a binding offer.
Orders are generally inquiry-based, particularly for wholesale and bulk quantities. To place an order or request a quotation, customers are required to contact us through the channels indicated on the website. All orders are subject to confirmation by Giza General Trading, including confirmation of availability, pricing, and commercial terms.
Giza General Trading primarily serves B2B clients, wholesalers, and retailers, but may also cater to other customers at its discretion. Minimum order quantities, product specifications, and packaging formats will be communicated during the inquiry and quotation process.
4. Pricing & Payment Terms
Pricing for products supplied by Giza General Trading is generally not listed on the website and will be provided upon inquiry, based on factors such as product type, order quantity, packaging, and delivery requirements. All prices communicated are subject to final confirmation at the time of order acceptance.
Payment terms, including accepted payment methods, credit terms (if any), due dates, and any applicable surcharges or fees, will be agreed with the customer in writing as part of the quotation, pro forma invoice, or contract. Customers are responsible for ensuring timely settlement of all invoices in accordance with the agreed terms.
Giza General Trading reserves the right to adjust prices, payment terms, and commercial conditions at any time prior to order confirmation, particularly in response to changes in market conditions, currency fluctuations, or supplier costs.
5. Delivery & Shipping
Delivery and shipping terms, including method of delivery, estimated timelines, and responsibilities for logistics, will be agreed with the customer during the order process. Unless otherwise agreed in writing, delivery dates and times communicated by Giza General Trading are estimates only and are not guaranteed.
Risk of loss or damage to the products typically passes to the customer in accordance with the agreed delivery terms (such as ex-warehouse, FOB, CIF, or other trade terms). Specific delivery conditions, including any applicable charges, insurance, customs duties, or taxes, will be communicated in the quotation or order confirmation.
Giza General Trading is not liable for delays or failures in delivery caused by events outside its reasonable control, including but not limited to transport disruptions, supply shortages, regulatory actions, or force majeure events.
6. Returns & Refunds Policy
Due to the nature of FMCG food products, returns and refunds are subject to strict conditions and must comply with applicable quality, safety, and regulatory requirements. Any request for return, replacement, or refund must be raised promptly and in accordance with the procedures advised by Giza General Trading.
Customers are required to inspect goods upon delivery and notify Giza General Trading within a reasonable time if there are concerns relating to quantity, visible damage, or apparent non-conformity with the agreed specifications. Supporting documentation, such as delivery notes, photos, or batch details, may be requested to assess the claim.
Any approval of returns, replacements, credits, or refunds will be at the discretion of Giza General Trading, subject to applicable local laws and the specific terms of the order or contract. Products that have been opened, used, improperly stored, or handled contrary to the recommended conditions may not be eligible for return or refund.
7. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, product descriptions, and layout, is owned by or licensed to Giza General Trading and is protected by applicable intellectual property laws. All rights are reserved.
You may view, download, or print content from the website solely for your internal business purposes, such as evaluating our products or preparing inquiries and orders. You may not reproduce, distribute, modify, or otherwise use any content from the website for public or commercial purposes without the prior written consent of Giza General Trading.
8. Limitation of Liability
To the maximum extent permitted by applicable local laws, Giza General Trading shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of this website, the information provided on it, or any products supplied, whether based on contract, tort, or any other legal theory.
While Giza General Trading aims to be a reliable and consistent supplier of quality FMCG goods, the website content is provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components, although reasonable measures are taken to maintain security and accuracy.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot be excluded or limited under applicable local laws.
9. Privacy & Data
Giza General Trading respects the privacy of its customers and website users. When you contact us or submit an inquiry, we may collect and process certain personal or business information for the purposes of responding to your request, managing our relationship with you, and operating our business.
We aim to handle such information responsibly, using it only for legitimate business purposes, such as communication, order processing, and service improvement, and in line with applicable local data protection requirements. Access to your information is limited to personnel and service providers who need it to perform their duties.
For more details on how we handle personal data, or to exercise any rights you may have under applicable local data protection laws, please contact us through the channels provided on our Contact page.
10. Governing Law
These Terms & Conditions, and any disputes or claims arising out of or in connection with them, the website, or any products supplied, shall be governed by and construed in accordance with applicable local laws, without prejudice to any mandatory protections available to you under those laws.
11. Changes to Terms
Giza General Trading may update or modify these Terms & Conditions from time to time to reflect changes in our operations, products, legal requirements, or market conditions. Any changes will be posted on this page, and the updated terms will take effect from the date of publication.
We encourage you to review this page periodically to stay informed about the current terms governing your use of the website and our services.
12. Contact Information
If you have any questions regarding these Terms & Conditions, or if you wish to discuss orders, pricing, delivery options, or data matters, please reach out to Giza General Trading through the details provided on our Contact page.
We aim to respond to genuine business inquiries promptly and to support our customers with clear, reliable information about our FMCG product range and services.
