Company Policy – Giza General Trading L.L.C – S.P.C

1. Introduction / Our Commitment

Giza General Trading L.L.C – S.P.C is a UAE-based FMCG distributor specializing in essential food categories including rice, pulses, canned goods, oils, and related items. As a reliable and established supplier, our focus is on ensuring the consistent availability of quality FMCG goods for retailers, wholesalers, and distributors across the region.

Our values are built on integrity, compliance, quality, and customer service. We recognize that our role as an importer and distributor of essential food items carries significant responsibility, and we therefore operate with a clear focus on food safety, ethical conduct, and adherence to UAE laws and regulations. This Company Policy defines the guiding principles that shape our decisions, behavior, and relationships with customers, suppliers, partners, employees, and regulators. For any questions regarding this policy, you may contact us at info@gizatrading.com.

2. Business Ethics & Integrity

The business ethics and integrity principles of Giza General Trading L.L.C – S.P.C set clear expectations for ethical, transparent, and professional behavior. They apply to all employees, managers, and representatives of the company, as well as to any third parties acting on our behalf.

We conduct all business honestly and fairly, avoiding conflicts of interest and any form of improper advantage. Bribery, corruption, facilitation payments, kickbacks, and unethical incentives are strictly prohibited. Decisions must be based on objective commercial criteria such as quality, reliability, price, and service, and must never be influenced by personal gain.

We are committed to fair dealing with customers, suppliers, partners, and competitors. Information must be accurate and not misleading; records must be complete and maintained in accordance with legal and accounting standards. Employees are expected to report suspected violations of these ethics principles or applicable UAE laws through the channels provided by management, without fear of retaliation.

3. Quality Standards

The quality standards of Giza General Trading L.L.C – S.P.C are rooted in our commitment to supply safe, compliant, and consistent FMCG products that meet or exceed customer expectations and regulatory requirements. We work with established manufacturers and producers who can demonstrate robust quality control, traceability, and product safety systems.

Across our portfolio of rice, pulses, canned goods, edible oils, flour, spices, sauces, dairy products, confectionery, dry fruits, seeds, beans, coffee, and related food items, we apply structured checks at each stage of the import and distribution process. This includes verification of documentation, inspection of shipments, monitoring of storage conditions, and regular supplier performance reviews.

We follow applicable UAE and international food safety and quality standards, and we monitor regulatory updates relevant to our product range. Feedback from customers, audits, and internal reviews is used to refine our processes and maintain reliable, repeatable quality across all categories we handle, especially for wholesale and bulk orders.

4. Supplier & Partner Relations

Our suppliers, logistics providers, and other business partners are essential to our ability to deliver quality FMCG products to the market. Giza General Trading L.L.C – S.P.C expects suppliers and partners to uphold standards that are consistent with our commitments to quality, safety, ethics, and compliance.

We select and evaluate suppliers based on objective criteria, including product quality, reliability, regulatory compliance, financial stability, and alignment with our ethical, social, and environmental expectations. We expect suppliers to maintain appropriate certifications and to provide accurate documentation related to product origin, specifications, and safety.

We encourage open communication with suppliers and partners to ensure that issues are identified early and resolved constructively. Long-term partnerships are built on mutual trust, performance, and a shared commitment to serving the needs of retailers, wholesalers, and distributors in the UAE and wider region.

5. Customer Commitment

Our customers include retailers, wholesalers, and distributors who depend on reliable, uninterrupted supply to meet their own commitments, including regular wholesale and bulk FMCG orders. Giza General Trading L.L.C – S.P.C strives to provide responsive, consistent, and professional support at every stage of the relationship.

We aim to handle orders efficiently, provide clear information on product availability and lead times, and support customers in planning their FMCG requirements across the food categories we offer, including rice, pulses, canned goods, oils, and related items. We prioritize timely delivery, accurate documentation, and proactive communication to minimize disruption to our customers’ operations.

Complaints, queries, and after-sales issues are handled through structured processes and are taken seriously at management level. We investigate concerns related to product quality, delivery, or documentation, communicate transparently about findings and corrective actions, and use feedback to continually improve our service standards and strengthen long-term partnerships. Customers may contact us through their account representative, via the Contact page, or by email at info@gizatrading.com.

6. Environmental Responsibility

Giza General Trading L.L.C – S.P.C acknowledges the environmental impact associated with global food sourcing, packaging, and logistics. While our core business is FMCG distribution, we are committed to minimizing our environmental footprint and supporting more sustainable practices across our supply chain.

Where practical, we work with suppliers and partners who demonstrate responsible sourcing of raw materials, efficient use of resources, and compliance with applicable environmental regulations in their own operations. We encourage the adoption of packaging solutions that balance product protection, shelf life, and waste reduction.

Within our own operations, we promote responsible use of energy and water, proper waste segregation, and the reduction of unnecessary transport and handling. We periodically review our environmental practices and seek improvements in line with business growth, technological developments, and evolving regulatory requirements in the UAE and the wider region.

7. Employee Conduct & Workplace Standards

Giza General Trading L.L.C – S.P.C is committed to providing a professional, respectful, and inclusive workplace. Employment-related decisions, including recruitment, promotion, training, and compensation, are based on qualifications, performance, and business needs, and not on race, nationality, gender, religion, age, disability, or any other status protected by applicable UAE laws.

We do not tolerate discrimination, bullying, or any form of harassment. Employees are expected to treat colleagues, customers, suppliers, and other stakeholders with dignity and respect at all times. Concerns related to workplace conduct may be raised in good faith through management channels and will be addressed seriously, fairly, and, where possible, confidentially.

We aim to provide a safe and supportive environment in which employees understand their responsibilities, have access to necessary training, and can contribute to the company’s success in the FMCG sector. Retaliation against individuals who raise genuine concerns or participate in investigations is strictly prohibited.

8. Confidentiality & Data Protection

In the course of our business, Giza General Trading L.L.C – S.P.C collects and processes information related to customers, suppliers, employees, and other stakeholders. We recognize the importance of protecting this information and handling it responsibly and in line with applicable data protection regulations in the United Arab Emirates.

Commercial data such as pricing, contractual terms, and business strategies is treated as confidential and is only shared internally on a need-to-know basis. We expect our employees, agents, and service providers to safeguard such information and to refrain from disclosing it without proper authorization or a legitimate legal basis.

Where personal data is collected, we aim to process it lawfully and fairly, using it only for clearly defined business purposes, retaining it for no longer than necessary, and implementing reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse. Data subjects who wish to exercise their rights or raise questions about how their data is handled may contact us at info@gizatrading.com.

9. Compliance with Laws & Regulations

Giza General Trading L.L.C – S.P.C operates in full compliance with applicable UAE federal and emirate-level laws and regulations, including those governing company registration, trade licensing, import and customs procedures, food safety, labeling, health and safety, employment, and fair competition. We also recognize and respect applicable international trade, customs, and sanctions regulations relevant to our operations and product portfolio.

We monitor regulatory developments affecting the FMCG and food distribution sector and update our internal procedures as required. Where necessary, we seek professional advice to ensure that our contracts, policies, and practices remain aligned with legal requirements across the UAE and in the international markets in which we source or supply goods.

Employees are expected to follow all internal policies and to report any concerns about potential violations of law, regulations, or this Company Policy. Issues raised in good faith will be reviewed appropriately, and individuals will not be subject to retaliation for making a genuine report.