GIZA GENERAL TRADING – L.L.C

Privacy Policy

Last updated: September 2026

1. Introduction

Giza General Trading L.L.C – S.P.C (“Giza General Trading”, “we”, “our”, or “us”) is a United Arab Emirates-based FMCG (Fast-Moving Consumer Goods) supplier specializing in the distribution of food products including rice, pulses, canned food, edible oils, beans, pasta, wheat flour, spices, seeds, dry fruits, dairy products, confectionery, coffee, sauces, and salt. We are committed to protecting the privacy and confidentiality of the personal information we handle in the course of serving our business customers and partners.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with us online, or contact us regarding our wholesale and bulk FMCG supply services. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you use our website.

2.1 Information Provided Through Contact Forms

When you submit an inquiry or request through our website contact form or other online forms, we may collect the following information:

  • Name
  • Business email address
  • Phone number
  • Company name
  • Your message or inquiry details

This information helps us respond to your requests, provide product and service information, and manage ongoing business communications.

2.2 Usage Data

When you visit our website, we may automatically collect certain technical and usage-related information, which may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website or source of your visit
  • Date and time of access

This information is generally collected in an aggregated or pseudonymized form and helps us understand how visitors use our website so we can maintain and improve its performance and relevance for business users.

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, understand website usage, and support certain website functionality. Cookies are small text files that are placed on your device when you visit a website.

3. How We Use Your Information

We use the information we collect for the following business purposes:

  • Responding to inquiries: To respond to your requests, questions, and inquiries regarding our FMCG product range, pricing, logistics, and wholesale or bulk supply options.
  • Providing customer support: To communicate with you about orders, samples, product availability, and ongoing business relationships.
  • Improving our website: To monitor and analyze website usage and performance so that we can improve content, navigation, and user experience for our business visitors.
  • Business communications: To send you relevant information about our products, services, promotions, or company updates where permitted by applicable law and, where required, with your consent.
  • Security and compliance: To protect our website, prevent fraud or misuse, and comply with applicable legal and regulatory requirements in the UAE and other relevant jurisdictions.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the limited circumstances described below:

  • Service providers: We may share information with carefully selected third-party service providers who support our website operations, hosting, analytics, email delivery, or other business functions. These providers are authorized to use your information only as necessary to provide services to us and are obligated to protect it.
  • Professional advisers: We may share information with our legal, financial, or other professional advisers where necessary for legitimate business purposes.
  • Legal requirements: We may disclose information if required to do so by law or in response to valid legal requests, regulatory inquiries, or to protect our rights, property, or safety, or that of our customers or others.
  • Business transfers: In the event of a merger, acquisition, restructuring, or sale of some or all of our assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Any sharing of personal information is carried out with appropriate safeguards and in line with this Privacy Policy.

5. Cookies

Cookies help us provide a more reliable and efficient website experience for our business visitors and partners.

5.1 Types of Cookies We Use

We may use the following types of cookies:

  • Strictly necessary cookies: Required for the website to function properly and to enable basic features.
  • Performance and analytics cookies: Help us understand how visitors use the site so we can improve content and usability.
  • Functionality cookies: Remember your preferences and settings to provide a more tailored experience.

5.2 Managing and Opting Out of Cookies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies or to notify you before a cookie is placed on your device. If you choose to disable cookies, some features of our website may not function properly.

You can also manage your cookie preferences using browser tools or, where available, website cookie banners or settings. For more information on how to control cookies, please refer to your browser's help or settings documentation.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

In general:

  • Contact form and inquiry information is retained for a period reasonably necessary to respond to your request, manage our business relationship, and maintain appropriate business records.
  • Usage and analytics data may be retained for a longer period in aggregate or anonymized form for trend analysis and website performance monitoring.
  • Where we are required by law or regulation to retain certain records for a specific period, we will comply with those obligations.

When personal information is no longer needed, we will take reasonable steps to delete or anonymize it in a secure manner.

7. Your Rights

Depending on applicable data protection laws, you may have certain rights in relation to the personal information we hold about you. These may include:

  • Access: The right to request confirmation of whether we process your personal information and to request a copy of that information.
  • Correction: The right to request that inaccurate or incomplete personal information be corrected or updated.
  • Deletion: The right to request deletion of your personal information where there is no valid legal or business reason for us to continue to hold it.
  • Restriction or objection: In some cases, the right to request that we limit or stop certain processing activities, for example, direct marketing communications.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before processing your request and will respond in accordance with applicable laws.

8. Third-Party Links

Our website may contain links to third-party websites, services, or resources, such as logistics partners, certification bodies, or industry organizations. These external sites are not operated or controlled by Giza General Trading, and this Privacy Policy does not apply to them.

We are not responsible for the content, security, or privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit before providing any personal information.

9. Children's Privacy

Our website and services are intended for business and professional audiences, such as distributors, retailers, and institutional buyers. They are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete such information. If you believe that a child has provided us with personal information, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information as we continue to serve as a reliable supplier of quality FMCG goods.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, or if you wish to exercise your data protection rights, please reach out to us through our website contact page. You can use the contact form to submit your inquiry, and our team will respond through the most appropriate channel for your request.

Giza General Trading remains committed to maintaining transparent, secure, and professional handling of personal information while supporting our customers' needs for reliable FMCG supply in the UAE and beyond.